Microsoft Product Session

Param Kahlon headshot

Personalize Your Customer Engagement with Microsoft Dynamics 365

Param Kahlon, General Manager for Dynamics 365 Customer Engagement Program Management Team

8:15 - 9:45 a.m. | Wednesday | Delta Ballroom C - Level 2

Customer expectations are higher than ever. By 2020 experience will overtake price and product as the key brand differentiator. Companies need to focus on their customer engagement strategy, supporting all touchpoints along the customer journey, from initial marketing contact, through sales, shipping, and customer service. Param Kahlon will discuss current and future innovation of Dynamics 365, bringing together the latest on mobile and seamless integration with Office 365. Learn how data and AI enable you to extend and adapt your business processes and power intelligent action. Hear from customers on how they applied Dynamics 365 to create a truly engaging customer experience.


About Param Kahlon

Param Kahlon is the General Manager for Dynamics 365 Customer Engagement Program Management Team. He is responsible for driving the product roadmap & strategy for CRM and strategic incubation projects. Param has 20+ years of experience in strategic planning, CRM product management, and new product introduction.

Param came to Microsoft from SAP/Sybase where he was the Vice President & General Manager for Mobile Applications Unit. Param also led Solution Management function for order management and customer service product lines at SAP. Before SAP, Param led Product Management for Siebel Customer Order Management and Siebel Field Service product lines

Param holds an MBA from Carnegie Mellon University and a Bachelor’s degree in Computer Science & Engineering from Punjabi University, India.