Frequently Asked Questions

Many frequently asked questions about CRMUG Summit are covered below. If you cannot find an answer to your question, make sure to contact us.

General Questions

When is CRMUG Summit?

October 15-18, 2018

Who Should Attend

Who is the audience for this event?

Administrators, Developers, and anyone interested in BI & Reporting...If you are a Dynamics CRM and/or 365 user, you will find value in CRMUG Summit.

Get Engaged

How can I let others know I am attending CRMUG Summit?

Let others know about CRMUG Summit when you add CRMUG Summit email signatures to your email. Click here to download.

Still Have Questions?

We're happy to help.

Email support and a member of our team will be in touch!

Hotel and Travel

Where can I find Hotel information for Summit Phoenix 2018?

Summit Phoenix Hotel reservation and booking information can be found on the Hotel page.

Summit host hotels are the following: Hyatt Regency Phoenix, Renaissance Phoenix Downtown, Sheraton Grand Phoenix, and The Westin Phoenix Downtown. All of these properties are within walking distance of the Phoenix Convention Center.

Are there discounted room rates for the Summit Phoenix hotels?

Yes. All discounts have already been applied and the special group rates are shown on the Summit Hotel page for each of the hotel properties.

For all properties, reservations must be received on or before 5:00pm MST on September 21, 2018 to receive the hotel group rate.

What dates should I be booking my hotel reservation for?

Please review the Summit Agenda to better assist in planning your Summit travel.

I was contacted by a housing vendor saying they represented Summit Phoenix 2018, am I safe to book with them?

Representatives from the hotels will NOT proactively contact you, nor will our contracted housing vendor ConferenceDirect. If you are contacted by someone claiming to be a hotel or conference representative, we advise you disregard the call or email. Use only the links or phone numbers that are provided on the Summit Hotel website, or via direct User Group emails, or communications made through the Summit community.

How do I edit or cancel an existing reservation?

On the Summit Hotel page, click the “Manage Existing Reservation” link.

If I have to cancel my hotel reservation will I be charged a cancellation fee?

Yes. If, for any reason you need to cancel your hotel reservation, the following cancellation fees will be applied:

  • $5.00 cancellation processing fee for all cancellations made from April 15th to August 14th
  • $15.00 cancellation processing fee will be charged for all cancellations made between August 15th to September 14th
  • $25.00 cancellation fee for all cancellations made on September 15th and beyond

Charges are assessed by the Summit Phoenix 2018 Housing Bureau, ConferenceDirect. Should you cancel, this charge will appear on your credit card statement as “Convention Services, Folsom CA”

These charges are in addition to the hotel's cancellation policy, which requires a deposit of one night's room and tax. If paying by credit card, the deposit may be reflected on your credit statement as early as September 21st, 2018 (subject to change without notice).

Cancellations must be made at least 72 hours prior to your arrival date for refund of your one night's room and tax deposit.

I’m a Summit Speaker, is there a special block that I should reserve my room in?

Yes. A special sub-block has been set aside for Summit speakers and is available on a first-come, first-serve basis. Upon confirmation of being selected as a Summit speaker, the special Speaker sub-block reservation link and access code will be sent to you.

Will shuttle service be provided between Summit hotels and the Phoenix Convention Center?

Shuttles will be provided to some of the outlying Summit hotel properties, but not all. The Summit Shuttle schedule will be posted as soon as those details are confirmed.


How much does it cost to attend?

All pricing information is available on the CRMUG Summit pricing page.

Are you offering any promotions or discounts?

Members of our user groups receive automatic discounts on event registration. Not yet a member? Save $400 when you bundle your CRMUG Summit registration with a net new annual user group membership (new members only). View Membership Info.

Do you offer a discount for non-profit organizations?

We unfortunately do not offer discounts for non-profit organizations.

How do I switch my registration to someone else at my company?

You can transfer your registration to another person at your company by going to your registration and selecting Transfer. If you have any questions, you can submit your request to In your request, please include the name, company, and email address of the attendee you would like to transfer the registration to.

Session Content

I have an idea for a session, where do I submit it?

Submit your session ideas by April 20th, via our Call for Proposals. Call for proposals are now closed. Have an idea for Summit 2019? Please email your suggested topic to

How are sessions determined?

Our General Managers work with the Programming Committee, comprised of Dynamics users and partners, to review Call for Proposals submissions and put together an agenda that meets the needs and interests of the Dynamics community.

Can I attend sessions offered for a different User Group?

All user group sessions are included in your registration. When available, check out the tracks page for an experience more specific to your job needs or see the full schedule to add any Summit session you are interested in.

Can I earn CPE credits at CRMUG Summit?

Unfortunately CPE credits are not available for CRMUG Summit breakout sessions.

Where do I access the presentation slides?

Session materials will be posted in the Conference Community library as they are received from presenters. To access, click here. The materials will also available for download through the materials library in the Mobile App. Please note: Presentation materials are available to CRMUG Summit attendees only.

What is the Partner Exchange?

The Partner Exchange is a business building and networking event for Microsoft Dynamics VARs, ISVs and Consultants. The agenda is packed with high-quality leadership and business building sessions, along with Microsoft Executive Keynote and Partner Q&A sessions. The Partner Exchange is open to all Dynamics Partners. Advanced registration is required. Learn More.

Additional Onsite Opportunities

Will there be any Academy classes available at CRMUG Summit?

Yes, there will be Academy classes at CRMUG Summit. Pre-conference academy schedule will be posted closer to the event.

How can I add on Academy classes to my current CRMUG Summit registration?

Already registered for CRMUG Summit and want to add on a Pre-Conference Academy class?

Follow these easy steps:

  1. Login to the CRMUG Summit site and click Register.
  2. Under the message stating "You are currently Registered." click on Edit Registration
  3. Under the Registration Actions heading, click Edit.
  4. On the next screen, click Add Activities.
  5. Click Sessions on the left menu to see Pre-Conference Academy classes. Check the box next to the class title(s) you want to attend.
  6. When finished selecting classes, click Continue.
  7. Follow the prompts to complete the process of registering for classes.


I have questions about CRMUG Summit sponsorship. Who should I contact?

For questions about CRMUG Summit sponsorship, please contact Nancy Anello. Learn more about available opportunities on our Sponsorship Opportunities page.

Where can I access sponsor resources (sponsor portal, exhibitor kit)?

Visit the Sponsor Community for links to sponsor resources, sponsor news & updates, deadline reminders, and more.

Other Questions

I can't login to the online planner or the conference app?

First, please verify your password is correct, by selecting the ‘Forgot my password’ link on the login page. If you are still having issues, please contact for further assistance.


Is my contact information given to sponsors?

No, we do not share attendee information with sponsors. Click here for our full privacy policy.

I need to update my preferences for sponsor communication. How do I do that?

To opt out of sponsor communications, edit your Registration and specify "Yes" to the question relating to sponsor communications.